3 Best WordPress Help Desk Plugins for Stellar Customer Support

Help Desk Plugins

Providing excellent customer support is crucial for the success of any business. In the world of WordPress, help desk plugins can streamline your customer support operations, ensuring efficient communication and timely resolutions.

In this article, we will explore three outstanding WordPress help desk plugins that will revolutionize your customer support experience: Heroic Inbox, Awesome Support, and WPForms.

Get ready to take your customer support to new heights with these creative solutions.

1. Heroic Inbox: Your Ultimate Customer Support Hub

Heroic Inbox

Heroic Inbox is a comprehensive help desk plugins designed to centralize and streamline your customer support communications. With its user-friendly interface and powerful features, Heroic Inbox allows you to efficiently manage customer inquiries and provide exceptional support.


Unified Inbox: Heroic Inbox consolidates all your customer support emails into a single inbox, making it easy to manage and respond to queries from one centralized location.

Collaborative Team Workflow: Assign conversations to team members, add notes, and collaborate seamlessly to resolve customer issues promptly.

Email Automation: Automate repetitive tasks and set up autoresponders to ensure customers receive timely updates and acknowledgements.

Why Choose Heroic Inbox?

Heroic Inbox offers a creative and intuitive solution for handling customer support inquiries. With its unified inbox and collaborative features, you can provide a personalized, efficient, and seamless support experience to your customers.

Get Started With Heroic Inbox Today

2. Awesome Support: The All-In-One Support System

Awesome Support

Awesome Support is a feature-rich help desk plugins that transforms your WordPress website into a powerful customer support platform. It offers an extensive array of functionalities to manage and resolve customer queries effectively.


Ticketing System: Create support tickets, assign priorities, and track customer inquiries from submission to resolution.

Knowledge Base: Build a self-help resource centre by creating a knowledge base with articles and FAQs to assist customers with common issues.

Customization and Integration: Customize the support system to match your branding, and integrate it with popular plugins like WooCommerce for seamless e-commerce support.

Awesome Support Ticketing System

Why Choose Awesome Support?

With its comprehensive ticketing system and knowledge base, Awesome Support empowers you to provide a creative and efficient support experience. It offers flexibility, customization options, and seamless integration capabilities, ensuring a seamless support workflow for your team and customers.

Get Started With Awesome Support Today

3. WPForms: Effortless Support Ticket Forms


WPForms, known for its user-friendly form-building capabilities, can also serve as an excellent tool for creating support ticket forms. With its intuitive drag-and-drop interface and powerful features, WPForms enables you to create customized forms for collecting customer queries.

Check Out Our Guide on How to Use WordPress Forms Lite on Your Website: A Comprehensive Guide


Form Builder: Use WPForms’ easy-to-use form builder to create support ticket forms with custom fields and form logic.

Conditional Logic: Set up smart form fields that adapt based on user responses, allowing customers to provide detailed information about their queries.

Email Notifications and Automation: Configure email notifications to alert your team when a support ticket is submitted and automate email responses to acknowledge customer inquiries.

WPForms Contact Form

Why Choose WPForms?

WPForms offers a creative and efficient way to collect and manage customer support inquiries. With its user-friendly interface, form customization options, and email automation, WPForms simplifies the process of gathering customer information and streamlines your support workflow.

Get Started With WPForms Today

Transform your customer support operations with these help desk plugins

From streamlining communication to managing support tickets and creating custom forms, these plugins provide creative solutions to elevate your customer support experience. Embrace these tools, and watch as your customer satisfaction levels soar, fostering strong relationships and long-term success for your business.

If you have any questions or need further assistance along the way, our team is here to help at F60 Host

Remember, exceptional customer support is the backbone of a thriving business. By implementing these innovative plugins, you’ll be equipped to provide an exceptional support experience that sets you apart from the competition.