Cancellation/Refund Policy

Standard Refund Terms

Only orders that are cancelled within 30 days of the Date of the Transaction will be eligible for a refund from F60Host for products.

For the purposes of this Refund Policy, the term "Date of the Transaction" refers to the date on which any product or service was purchased, including any renewals that were handled by f60host.com, LLC in accordance with the terms and circumstances of the relevant product or service agreement (see here). Transaction Charges will be deducted from the refund amount. Depending on the platform may go up to 5%.

You can cancel a product at any time during the "Refund Period," but if a refund is offered at all, it must be requested through f60host's customer care within the applicable product's designated refund window of time.

After Account Closure, No Refund. You must ask for a refund if you're qualified for one before your account is closed. In the event that you decide to close your account with us, Transaction Charges will be deducted from the refund amount.

Standard Refund Terms

Annual Plans+ - Within 30 days of the transaction date.

Monthly Plans*+ Within 48 hours of the transaction date.

*Monthly Plans include all contracts with terms shorter than one year (e.g., 6 months., 9 months., etc.) After a cleanup request is made, security products with remediation services cannot be returned.

Available products for refund under standard terms

Domain Transfers (.eu transfers are an exception) and Hosting (all plans, excluding the first payment following the Free Trial). A non-refundable transfer fee is levied by EURid. (.es transfers are similarly non-refundable; if the transfer fails for any reason, the customer must retry and pay the transfer charge.)

New Domain Name Registrations: Cancellations must be handled within four days of registration to receive a refund (96 hours).

Domain Name Transfers: Refundable within four days of registration (96 hours) if the registry has not begun the transfer process.

The following ccTLD registries DO NOT permit refunds upon cancellation:

Refunds from balance

Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.

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